Privacy Policy

YEAUP is an Australian service operated by a sole trader in South Australia ("we", "us"). This policy covers the YEAUP app and the yeaup.com.au website.

1. WHAT WE COLLECT

• What you give us: your name, email address, date of birth, suburb, sport preferences, profile photo and any other profile details you add, the sessions, messages and other content you create, and, if you choose to tell us, where you heard about YEAUP.
• If you sign in with Apple or Google, the name and email address they share with us.
• Your location while you use the app, if you allow it, to show sessions near you.
• Collected automatically: which features you use, app errors, and, if you installed YEAUP from one of our links or posters, which one.
• If you use a form on our website, yeaup.com.au, we collect what you enter, usually your name, email address and message, so we can reply to you.

2. WHY WE USE IT

To run YEAUP: to show you sessions and players near you, let you join, host and message, send you notifications, keep the community safe (including our age rules), reply when you contact us, fix problems and improve the app, and see which of our marketing works. If you do not give us the details we ask for at sign-up, you cannot create an account.

3. WHO SEES IT

• Other YEAUP users see your profile and what you post. The people in a conversation see the messages sent in it.
• Service providers that help us run YEAUP: hosting, storage and backups, email, push notifications, crash reporting, place search, and the AI assistant if you choose to use it. They may only use your information to provide their service to us.
• Anyone we are required by law to give it to.

We do not sell your personal information.

4. OVERSEAS

Your account, your app data and what you send through our website are stored in Sydney. Some of our service providers are in the United States and Japan, so your information may also be handled there. Our backup copies are held by cloud storage providers that do not tell us which country they use, so they may be outside Australia. We take reasonable steps to make sure overseas providers protect your information.

5. KEEPING AND DELETING IT

We keep your information while your account is open. You can delete your account in the app (Settings, then Account & security, then Delete account) or by emailing hello@yeaup.com.au. This removes your information from our live systems straight away; copies in backups are removed when those backups expire or are deleted. To have a website form entry deleted, email us.

6. SECURITY

We protect your information with encrypted connections and access controls.

7. ACCESS, CORRECTION AND COMPLAINTS

You can see and change most of your details in the app. To ask for a copy of your information, have it corrected, or make a privacy complaint, email hello@yeaup.com.au. We will reply within 30 days. If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

8. CONTACT

YEAUP, operated by a sole trader in South Australia
Email: hello@yeaup.com.au